We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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Change signature

Requirement:

1. Request for alteration in personal details (PSF01A) form

Note:

If you are unable to sign back the old signature, please submit your form via customer portal (i-Get In Touch).

Important note:

We only accept form / letter submission via i-Get In Touch ("iGIT"). Certificate owner is advised to upload the form/letter in iGIT. Nevertheless, if certificate owner is unable to upload the letter in iGIT, certificate owner may get the servicing agent to upload the letter via i-Great Partner with valid reason indicated on the form/ letter.

Questions and Answers

This is to ensure that the Company has the certificate owner’s latest contractual specimen signature for verification purposes to proceed with certificate owner's request for any contractual changes.

The certificate owner is advised to upload the letter through iGIT as this is the most secure platform for form submission. If the certificate owner is not able to upload the letter via iGIT, he/she is required to perform a ‘one-time signatures update’ over-the-counter before he/she can proceed with any certificate servicing request.

The certificate owner may visit our Customer Service Centre at our Head Office or any of our branches for the signature update.
  • If the certificate owner can sign the old signature, he/she can complete Request For person Alteration in Personal Details (PSF01A) Form and submit to us duly witness.
  • If the certificate owner is unable to sign the old signature, he/she is required to walk into the nearest Great Eastern branch office or Head office to update new signature in front of our Customer Service Officer.
  • Alternatively, the certificate owner can submit or upload the Request for Alteration in Personal Details Form (PSF01A) in i-Get In Touch.

The certificate owner has these options:

  • Submit Request For Alteration in Personal Details (PSF01A) Form, copy of National Registration Identity Card (NRIC) with new signature signed beside the NRIC, selfie with original IC and submit all documents by email.
  • If the certificate owner cannot remember the old signature, he/she may walk into the nearest Great Eastern branch office or Head office to update the new signature in front of our Customer Service Officer.
  • Alternatively, the certificate owner can submit/upload the Request For Alteration in Personal Details (PSF01A) Form in i-Get In Touch.

Any 3rd party who is:

  • at least 18 years old and above
  • not a bankrupt,
  • of sound mind,
  • not under duress, and
  • not one of the nominees in the certificate.

Alternatively, it can be witnessed by any authorized personnel of the company.

The certificate owner needs to go to the nearest Great Eastern branch office or Head office to update his signature in front of our Customer Service Officer.

Alternatively, the certificate owner can submit/upload the Request For Alteration in Personal Details (PSF01A) Form in i-Get In Touch.

Once the person covered attained age 18 years old, we will send a vesting letter to the person covered to update the new signature.

The person covered needs to:

  • Update the signature by signing on the letter,
  • Cross out CTC NRIC copy for “For GETB use only”, and
  • Certificate holder to sign on the CTC NRIC copy.

Alternatively, the new certificate owner may complete Request For Alteration in Personal Details (PSF01A) Form.

The new certificate holder may complete and sign the new signature in the ‘New Signature column’ and put in remark ‘For Vesting update’ in the ‘Old signature column’. The new owner needs to sign again on the signature of certificate owner and submit to us duly witnessed.

  • Attach it with Certified True Copy (CTC) of NRIC,
  • Cross out CTC NRIC copy for “GETB use only”, and
  • Certificate holder to sign on the CTC NRIC copy.