We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.
We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.
In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.
The document of proof must be duly certified or original sighted by a person of prominent standing such as a doctor, lawyer, magistrate, Notary Public, Agency Manager, agent or authorized officers of the company as supporting evidence. For certification by an agent, the customer’s signature on the document is required. This document should indicate their official rubber stamp which includes their name and designation.
Endorsement of changes
There will be an endorsement issued to the certificate owner. Once the endorsement is available in i-Get In Touch (iGIT), the system will trigger an email and SMS to send to certificate owner. The email and SMS is to inform customer to login to iGIT to download the said document. The new nominee details may also be viewed via iGIT under certificate details information page.
Executor's consent
Executor‘s consent is NOT required.
Fax copy for correction
Customer may send the certified true copy of the documents through email and counter.
Alternatively, certificate owners may also change email address or contact number in customer portal - i-Get In Touch (iGIT). The path as below: iGIT > My Form Submission > Certificate Alteration
Upload the form together with supporting documents.
Forms for change of nominee relationship
Appointment Changes of Nominee Form with duly certified proof of relationship such as Marriage Certificate or full set of appointment of nominee form is required.
*** The document proof must be duly certified or original sighted by a person of prominent standing such as a doctor, lawyer, magistrate, Notary Public, Agency Manager, agent or authorized officers of the company as supporting evidence. For certification by an agent, the customer’s signature on the document is required. This document should indicate their official rubber stamp which includes their name and designation.
*** The document of proof must be duly certified or original sighted by a person of prominent standing such as a doctor, lawyer, magistrate, Notary Public, Agency Manager, agent, or authorized officers of the company as supporting evidence. For certification by an agent, the customer’s signature on the document is required. This document should indicate their official rubber stamp which includes their name and designation.
Nominee name correction
Yes, If the request is submitted together with the document of proof.
*** The document of proof must be duly certified or original sighted by a person of prominent standing such as a doctor, lawyer, magistrate, Notary Public, Agency Manager, agent, or authorized officers of the company as supporting evidence. For certification by an agent, the customer’s signature on the document is required. This document should indicate their official rubber stamp which includes their name and designation.
Nominee name change via iGIT
No, the changes must be submitted via mail, fax or email with a certified true copy of supporting documents for verification.
The certificate owner will only require giving us a call on the mistaken of wrongly written nominee particulars in the proposal form. Alternatively, certificate owners also can fill up the Request for Alteration in Personal Details (PSF01A) Form, along with supporting documents or write in officially to notify us of the wrong update.
