We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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Direct credit facility

The direct credit facility is only available for saving accounts or current accounts maintained in banks which participate in the Interbank Giro (IBG) payment system in Malaysia. Please be informed that overseas bank account is not allowed to be used for direct credit.

Joint-name bank accounts are not allowed to be used for direct credit, unless the certificate owner/payee is the primary account holder.

The registered bank account holder’s ID number must be the same as the certificate owner/payee’s ID number, as per certificate records.

Requirement:

1. Direct credit facility form

Important note:

We only accept form/letter submission via i-Get In Touch ("iGIT"). Certificate owner is advised to upload the form/letter in iGIT. Nevertheless, if certificate owner is unable to upload the form/letter in iGIT, certificate owner may get the servicing agent to upload the form/letter via i-Great Partner with valid reason indicated on the form/letter.

Questions and Answers

Convenience
Able to make/receive payment at unconventional locations 24 hours a day, 7 days a week, 365 days a year. Eliminates the need to travel and deposit the cheque at the bank as payments are credited directly into your bank account.

Cost Saving
e-payment transaction cost less in comparison to cheque where there are costs incurred such as postage, cheque writing fees and trips to Great Eastern Takaful, bank or post office.

Speed
e-payments will reduce the amount of time that you spend on cheque writing and mailing. Funds are available within 2-3 working days from payment approval date (subject to the recipient bank's processing time).

Security
e-payment is secured by means of encryption. It is a safe payment channel as you will avoid having to carry cash.

Any charges imposed for e-payment service?
No, you can enjoy this service for free.

Will my personal data be safe and remain confidential?
Your banking information will be used solely for the purpose of e-payment service. All your personal information is governed by Islamic Financial Services Act 2013 (IFSA 2013) and Personal Data Protection Act 2010 (PDPA).

Do I need to make an e-payment request every time I do transactions with Great Eastern Takaful?
No, you only need to make one application for e-payment. Your banking credentials will be used for all payment transactions for the same Certificate in the future: until you notify Great Eastern Takaful of cancelling this e-payment facility or you have updated your new banking information to Great Eastern Takaful.

How do I change contribution method to e-payment?
Click here for e-payment contribution method change guide.

You may log in to i-Get In Touch to update your bank details by following the simple steps as shown below:

My Service Request > Bank Account Registration

You may click here for the guidelines.

Alternatively, you may complete and submit the Direct Credit Facility Form to Great Eastern Takaful via email at i-greatcare@greateasterntakaful.com. You may click here to download the form.

Upon approval of your certificate transaction, payment will be credited to your account between 2-3 working days subject to successful bank transfer.

Yes, you will receive email notification upon successful crediting of funds into your bank account, provided you have given your email address to Great Eastern Takaful for e-payment notification.

If your e-payment transaction is not successful, Great Eastern Takaful reserves the right to make payment via another e-payment attempt or via cheque. Reasons for unsuccessful credit to your bank account can be due to invalid bank account number, closed or inactive bank account, different identification number, or if you are not the primary bank account holder. Therefore, kindly ensure that your banking information submitted to Great Eastern Takaful is correct and up-to-date.

No. You are only required to apply once for this facility. Your banking information will be used for all fund transfer transactions for the same certificate(s) in the future; and shall continue to be used until you inform to revoke your instructions for this e-payment facility or you have provided Great Eastern Takaful with new banking information.

Note: The items listed may not be exhaustive and the company reserves the rights to request for further information/documents.

If you are a customer, kindly visit our customer portal at https://igetintouch.greateasterntakaful.com. For agents, please visit www.i-greatpartner.com.my or contact our careline at 1-300-13-8338.