Contact Us
At Great Eastern Takaful, we believe in building meaningful relationships with our customers and partners.
Contact us in person at the below address, via the phone, or visit us at one of our branches. We would like to hear from you.
Customer service
For general line: +603 4259 8338
Fax: +603 4259 8808
For Customer Careline: 1 300 13 8338
Our enhanced Interactive Voice Response System (IVRS) is ready to assist you anytime. Please note that all calls will be recorded for quality improvement and training purposes.
For mySalam Careline: 1 300 88 8938
Visit our Customer Service Centre at:
Menara Great Eastern
Mezzanine Floor
303 Jalan Ampang
50450 Kuala Lumpur
Click here to make an appointment
Operating Hours (Mondays to Fridays)
Customer Service : 8:30am to 5:15pm
Closed on Saturdays, Sundays and Public Holidays
Corporate Website: www.greateasterntakaful.com
Customer Portal: igetintouch.greateasterntakaful.com
Agency Portal: igreatpartner.greateasterntakaful.com
Customer Service: i-greatcare@greateasterntakaful.com
mySalam: info@mysalam.com.my
Mail to:
Great Eastern Takaful Berhad (916257-H)
Level 3 Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
Department contacts
Customer Feedback Unit
Human Capital
Email: humancapital@greateasterntakaful.com
For all HR related enquiries except for employment references / screening.
Email: employeescreening@greateasterntakaful.com
For all employment references/ screening related enquiries (by hiring institutions/ organisations).
Our Human Capital personnel will revert to you upon receiving such request. Please note that ‘Reference Template’ (applicable to financial institutions only) and written consent of the individual whom you are requesting for employment reference has to be provided before we can attend to such request. Employment reference will be provided to local financial institutions within 15 working days, or on a best effort basis to non-financial institutions and organisations that are based outside Malaysia, subject to compliance with any relevant statutory and / or regulatory requirements imposed on the Company at the material time.
Takaful Advisor
Tel: +603 4259 8181/7348
Branch network locations
Alor Setar
66 & 68 Jalan Teluk Wanjah
05200 Alor Setar, Kedah
Customer Service Careline: 1300-13-8338
Batu Pahat
109, Jalan Rahmat,
83000 Batu Pahat, Johor
Customer Service Careline: 1300-13-8338
Bintulu
No 313, Lot 3956, Phase 4
Bintulu Parkcity Commerce Square
Jalan Tun Ahmad Zaidi / Jalan Tanjung Batu
97000 Bintulu, Sarawak
Customer Service Careline: 1300-13-8338
Ipoh
Wisma Great Eastern
No 16, Persiaran Tugu
Greentown Avenue
30450 Ipoh, Perak
Customer Service Careline: 1300-13-8338
Johor Bahru
Wisma Great Eastern
03-02, GETB Biz Dev Dept
Blk A, Komersil Southkey Mozek
Persiaran Southkey 1
80150 Johor Bahru
Customer Service Careline: 1300-13-8338
Klang
No.8 & 10 Jalan Tiara 2A
Bandar Baru Klang
41150 Klang, Selangor
Customer Service Careline: 1300-13-8338
Kluang
No 22 & 24
Jalan Md Lazim Saim
86000 Kluang, Johor
Customer Service Careline: 1300-13-8338
Kota Bharu
No. S25 /5252-T & U
Jalan Sultan Yahya Petra
15200 Kota Bharu, Kelantan
Customer Service Careline: 1300-13-8338
Kota Kinabalu
Wisma Great Eastern
Level 4 & 5
No. 65 Jalan Gaya
88000 Kota Kinabalu, Sabah
Customer Service Careline: 1300-13-8338
Kuala Terengganu
2nd Floor, 6F
Bangunan Persatuan Hin Ann
Jalan Air Jernih
20300 Kuala Terengganu
Customer Service Careline: 1300-13-8338
Kuala Lumpur
Menara Great Eastern
Mezzanine Floor
303 Jalan Ampang
50450 Kuala Lumpur
Customer Service Careline: 1300-13-8338
Kuantan
A25 Jalan Dato Lim Hoe Lek
25200 Kuantan, Pahang
Customer Service Careline: 1300-13-8338
Kuching
House No 51, Lot 435,
Section 54,
KTLD Travilion Commercial Centre
Jalan Padungan
93100 Kuching, Sarawak
Customer Service Careline: 1300-13-8338
Lahad Datu
Ground & 1st Floor,
MDLD 3804, Lot 66
Fajar Centre, Jalan Segama
91100 Lahad Datu, Sabah
Customer Service Careline: 1300-13-8338
Melaka
No.23 Jalan PM 15,
Plaza Mahkota
75000 Melaka
Customer Service Careline: 1300-13-8338
Miri
Lots 1260 & 1261,Block 10, M.C.L.D
Jalan Melayu
98000 Miri, Sarawak
Customer Service Careline: 1300-13-8338
Penang
25, Light Street
10200 Penang
Customer Service Careline: 1300-13-8338
Sandakan
Lot 5 & 6, Block 40, Lorong Indah 15,
Bandar Indah Phase 7, Mile 4, North Road,
90000 Sandakan, Sabah
Customer Service Careline: 1300-13-8338
Seremban
101 & 103
Jalan Yam Tuan
70000 Seremban
Negeri Sembilan
Customer Service Careline: 1300-13-8338
Sibu
No. 10 A-F, Wisma Great Eastern
Persiaran Brooke
96000 Sibu, Sarawak
Customer Service Careline: 1300-13-8338
Taiping
133A Jalan Barrack
34000 Taiping
Perak
Customer Service Careline: 1300-13-8338
Tawau
Ground Floor, Wisma Great Eastern
Jalan Billian,
91000 Tawau, Sabah
Customer Service Careline: 1300-13-8338