i.   Spreading out the Tabarru’ charges and contribution revision

The revision in Tabarru’ charges and contribution will be spread out during the interim period where at least 80% of the Takaful Participants are expected to experience contribution and Tabarru’ increment of less than 10%. The revision will be re-assessed after the interim period ends and may be higher or lower than current projection based on effectiveness of cost-containment strategies that will be put in place.

ii.  Temporary pause for Tabarru' charges and contribution adjustment

For Takaful participants aged 60 years old and above who participated under the minimum plan within the range of medical plan offered (refer to FAQ 3), the revision of Tabarru’ charges will be temporary paused for one year. The revision will resume on the subsequent year with consideration of interim measures.

iii.  Reinstatement of Certificate

Participants with certificate that has been lapsed or surrendered in 2024 due to the medical repricing exercise can write in for reinstatement request and will not be subject to additional underwritingrequirements.

iv.  Alternative Product Offering

Alternative products will be offered by end of 2025 as option for medical plans that are being repriced.

The above is not applicable if the Tabarru’ charges and contribution increment is due to change in age band. 

The interim measures (except for the alternative product offering) will take effect from 1 January 2025 for the following products.

Investment Linked Plan

• i-Medik Rider (H02U – H06U, A410 – A414)
• i-Medik Xtra Rider (J27 – J30)

Traditional Plan

• i-Medi Rider (J94 – J95, J116-J117, J122-J123)
• i-Medik Asas (J22-J25)
• i-Great MediCare (0727)

Note:

• For i-Medik Asas (J22-J25) with certificate anniversary between 1 to 31 January 2025, excess Tabarru’ charges will be refunded to you subsequently.
• For i-Great MediCare (0727) with certificate anniversary between 1 January to 9 February 2025, excess Tabarru’ charges will be refunded to you subsequently.

You may refer below to identify the minimum plan:

• i-Medik Rider: Room & Board 100
• i-Medik Xtra Rider: Room & Board 150
• i-Medi Rider: Room & Board 150
• i-Medik Asas: Room & Board 150
• i-Great MediCare: Room & Board 200

For Age Next Birthday (ANB) 60 and above with minimum plan

For person covered aged 60 years old and above with minimum medical plan selection, temporary pause will apply for 1 year from your certificate anniversary.

On your next certificate anniversary, the repricing exercise will resume with the change in your Tabarru’ charges and contribution increment will factor in the spread out of repricing quantum during the interim period.

For Others

The change in your Tabarru’ charges and contribution increment will factor in the spread out of repricing quantum during the interim period. The changes will take effect on your next certificate anniversary. 

For ANB 60 and above with minimum plan

For person covered aged 60 years old and above with minimum medical plan selection, temporary pause will apply for 1 year from your certificate anniversary. We will inform on your eligibility via WhatsApp and you can disregard the communication pack received earlier. We will send the updated communication pack once the repricing for your certificate resume.

In the meantime, we recommend for you to continue paying your contribution as advised to ensure your certificate stays inforce. Excess Tabarru’ charges (if any) will be refunded to your certificate or bank account (depending on your plan).

For Others

The change in your Tabarru’ charges and contribution increment will factor in the spread out of repricing quantum during the interim period. The changes will take effect on your next certificate anniversary falls between 1 January – 28 February 2025. 

If you have received the communication pack on medical repricing exercise, we will send a revised communication pack and notification on this in due course. 

In the meantime, we recommend for you to continue paying your contribution as advised to ensure your certificate stays inforce. Excess Tabarru’ charges (if any) will be refunded to your certificate or bank account (depending on your plan). 

For ANB 60 and above with minimum plan

For person covered aged 60 years old and above with minimum medical plan selection, temporary pause will apply from your certificate anniversary in 2024 to your next certificate anniversary in 2025. Excess Tabarru’ charges (if any) will be refunded to your certificate or bank account (depending on your plan).

We will continue to charge the revised Tabarru’ charges or contribution increment as prescribed in the medical repricing communication pack or options that you have submitted to us. We recommend for you to continue paying your contribution as advised to ensure your certificate stays inforce. 

For Others

We will continue to charge the revised Tabarru’ charges or contribution increment as prescribed in the medical repricing communication pack or options that you have submitted to us. We recommend for you to continue paying your contribution as advised to ensure your certificate stays inforce.

You can write in to us to apply for interim measures due to affordability concern. It will take effect after your point of application and next contribution due date of your certificate.

You may request to reinstate your certificate within one year from date of surrender or lapse and there shall be no additional underwriting applies. However, the coverage will be subject to waiting period and no coverage will be provided during lapsed or surrender period. The application can be written and uploaded to customer’s portal i-GET In Touch or by email/letter and send to i-greatcare@greateasterntakaful.com. Once the certificate is reinstated, the Tabarru’ charges and contribution as per interim measures will take effect immediately. i-greatcare@greateasterntakaful.com.

Once the certificate is reinstated, the Tabarru’ charges and contribution as per interim measures will take effect immediately.

The interim measures are only applicable to certificates that are affected by repricing in year 2024, 2025 and 2026.  

The interim measures aim to provide immediate relief to Takaful Participant, but the reality is that the Takaful contribution / Tabarru’ charges will require material adjustments in the near future unless systematic changes are implemented across the healthcare eco-system.

As the current Takaful contribution and Tabarru’ charges are insufficient due to the rise in healthcare costs and medical inflation, we may have need to intensify cost containment initiatives, as part of the industry’s commitment to provide accessible,affordable and effective healthcare.

Yes, you may proceed to discuss with your Takaful Advisor to explore the following options:

• Maintain the current contribution – Customers can write in to GETB and request to opt-out from the contribution increment. Your certificate sustainability will be impacted and the certificate will lapsed if the cash value is not sufficient to deduct the reprice Tabarru’.
• Talk to your Takaful Advisor to discuss on adjustment that can be made to the coverage to match with your needs and financial capability.

The rates for medical plan are structured in tiers based on your attained age. The increase may be due to increase in rates when your age has reached to the next age band.

The Tabarru’ charges increase will be staggered accordingly and you may need to perform contribution top up to ensure the sustainability of your certificate.

Revision of Tabarru’ Charges (i.e. repricing) is mainly driven by deteriorating claim experience that is due to rising medical costs, increase in diagnosis of chronic or lifestyle diseases which leads to higher frequency of people seeking healthcare treatments, increase in doctor’s fees or laboratory charges and new/more advanced medical treatments and prescription of drugs. 

As claims are paid from the Tabarru’ Fund, the rising trend of claims has reduced the Tabarru’ Fund considerably and it may not be sufficient to cover future claims. Tabarru’ Charges for respective medical plan will need to be revised to ensure its sustainability. Without the medical repricing exercise, Tabarru’ Fund may deplete and we will not be able to pay for future claims.

Takaful is based on the Tabarru’ concept where a portion of the contribution collected is donated to the Tabarru’ Fund to provide payment for claims.

As a result, all participants will be affected in order to ensure the Tabarru’ Fund will be able to sustain the claim payout for all participants. This is aligned with the mutual cooperation concept to help one another in the event of misfortune regardless of you not having made any claims before.

To cater for the contribution increased, below are some of the actions that customer needs to take. 

You are advised to monitor your contribution payment status through our self-servicing platform (i-Get In Touch) as in the guide provided in the link below to ensure all contributions paid are up to date.

https://igetintouch.greateasterntakaful.com > View Certificate Details > Contribution Information

Please refer to the link below:

You can refer to your repricing communication pack - Authorisation Form (Under Option 3) to know the name of the plan that is applicable to you.