We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

Frequently Asked Questions


ATTENTION:


The FAQ list below will be updated with further information from time to time.

Revision of Tabarru’ Charges (i.e. repricing) is mainly driven by deteriorating claims experience that is due to rising medical costs, increase in diagnosis of chronic or lifestyle diseases which leads to higher frequency of people seeking healthcare treatments, increase in doctor’s fees or laboratory charges and new/more advanced medical treatments and prescription of drugs. 

As claims are paid from the Tabarru’ Fund, the rising trend of claims has reduced the Tabarru’ Fund considerably and it may not be sufficient to cover future claims. Tabarru’ Charges for respective medical plan will need to be revised to ensure its sustainability. Without the repricing exercise, Tabarru’ Fund may deplete and we will not be able to pay for future claims.

Takaful is based on the Tabarru’ concept where a portion of the contribution collected is donated to the Tabarru’ Fund to provide payment for claims.

As a result, all participants will be affected in order to ensure the Tabarru’ Fund will be able to sustain the claim payout for all participants. This is aligned with the mutual cooperation concept to help one another in the event of misfortune regardless of you not having made any claims before.

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Yes. The Tabarru’ Charges adn Contribution are not guaranteed and are subject to revision.

Great Eastern Takaful Berhad (GETB) may vary these charges by giving at least thirty (30) days advance written notice to You and/or Person Covered as mentioned under ‘Allowances to Vary the Charges’ Clause or ‘Variation of Contribution, Tabarru’ Rates, and Other Charges’ Clause under your Certificate.

The new Tabarru’ rate will take effect on your Certificate anniversary date on or after 22 July 20241.

Example 1:

Next Anniversary Date: 20 June 2024.
The new Tabarru’ rate will be effective from 20 June 2025.

Example 2:

Next Anniversary Date: 27 August 2024.
The new Tabarru’ rate will be effective from 27 August 2024.

Example 3:

Next Anniversary Date: 22 July 2024.
The new Tabarru’ rate will be effective from 22 July 2024.


For reinstatement on or after 22 July 20241, the new Tabarru’ amount will be effective immediately after the reinstatement.

1For i-Medi Rider under i-Great Evo. The new Tabarru' rate will take effect on your certificate anniversary date on or after 1 September 2024.

We will continue to review our medical portfolio regularly against the rising healthcare costs to ensure the Tabarru’ Fund can be sustained in the long run and you can enjoy continued medical protection. You will be notified accordingly if there is a need for any revision in the future.

This revision is made mainly on the Tabarru’ Charges. All other terms and conditions of the Certificate remain unchanged.

For certificate anniversary 22 July to 31 December
2024

Your contribution will not be impacted and remain as previous amount until you revert with your preferred option to us. 

For certificate anniversary 1 January 2025 onwards

If we do not receive any reply on your preferred option, your contribution will be automatically increased by a minimum of RM 50/monthly or RM 150/quarterly or RM 300/ half yearly or RM 600/yearly.

For example:

Current monthly contribution
RM 200
Proposed additional contribution
RM 80
No reply received prior to certificate anniversary
Monthly contribution on the next anniversary date

RM 200 + RM 50

=RM 250

If there is any outstanding contribution or existing recurring top-up to the certificate, the effective date of auto increase is on your next due date.

The additional contribution / top-up is required to cover the increased Tabarru’ deductions of your medical plan(s).

If you do not pay the additional contribution or do not perform contribution top-up to your Certificate after this revision, it is possible that your Certificate may lapse earlier than expected and your medical coverage will cease.

*For i-Medik Asas and i-Great Medi Care, the contribution incremental is mandatory upon Certificate anniversary after 22nd July 2024.

Yes, you can increase your contribution by any amount subject to minimum RM 50 (monthly).

However, we strongly encourage you to pay at least the suggested top-up contribution so that your Certificate Account Value [i.e. Total Account Value (TAV) or Participant’s Individual Account (PIA)] will be sufficient to pay for the higher Tabarru’ Charges. Otherwise, your Certificate will lapse when the TAV or PIA is depleted and your medical coverage will cease. 

*For i-Medik Asas and i-Great Medi Care, the contribution incremental is mandatory upon Certificate anniversary after 22nd July 2024.

For certificate anniversary 22 July to 31 December 2024

The proposed additional contribution / recommended top-up is optional and can be increased anytime, however it is advisable to increase it as soon as possible on your certificate next due date once you receive our communication pack.

For certificate anniversary 1 January 2025 onwards

If there is no action taken before your certificate anniversary date, an increase of RM 50/monthly, RM 150/quarterly, RM 300/half-yearly or RM 600/yearly will take effect on your certificate anniversary, or on the next contribution due date if there is outstanding contribution. This is important to ensure the sustainability of the Tabarru' Fund so that all participants can enjoy continuous protection. 

*For i-Medik Asas and i-Great Medi Care, the contribution incremental is mandatory upon Certificate anniversary after 22nd July 2024.

The cash value / account value likely will increase with the additional contribution / recommended top-up during initial years, however, the increase in cash value / account value will subsequently reduce in later years as future Tabarru’ deduction will be increasing over the years according to your age.

Example on the following Male, Non Smoker ANB 30, Plan 150 Expiry 80, Current monthly contribution RM 165.25

Proposed monthly top up contribution = RM 70
New monthly contribution = RM 235.25

From the illustration above, we can see the cash value increasing over the years, but at a certain point, it will start to reduce as the Tabarru' amount deducted has becoming much higher over the time. Projection is assuming investment return of 5% every year. The actual returns is subject to company’s performance.

The contribution waived under your current Certificate does not reflect the revised Tabarru’ rates upon the effective date of repricing and may not be sufficient to cover for future Tabarru’ deductions. Hence, you are strongly recommended to pay the additional contribution / top-up to ensure your Certificate’s sustainability up until maturity.

The revision of Tabarru’ rates affects all of the participants in the Tabarru’ Fund to ensure fairness in terms of the Tabarru’ charged despite the Certificate status. 

To cater for the new increased contribution, below are some of the actions that a customer needs to take after submission of reply slip - Authorisation Form.

Current Contribution Method

Action Needed
Credit Card/Debit Card Your credit/ debit card will be billed according to the revised contribution amount. Please contact your card issuing bank to ensure that the card’s daily withdrawal limit allows for contribution deduction.
Bank's Order Please liaise with the bank of your choice to proceed with the revised contribution amount payment.
Biro Perkhidmatan Angkasa (BPA)

If the increase in the contribution amount is above RM 50.00, you are required to submit a certified true copy (CTC) of the contributor’s latest salary slip to us to revise your BPA deduction amount.

It will take about 2 months to obtain approval from BPA for the contribution deduction. If your Certificate has outstanding contribution payments before the new BPA deduction amount takes effect, you can make contribution payment via JomPAY. For JomPAY payment, please refer to the “Cash/Cheque” payment solution table below.

Direct Debit Authorisation (DDA)

Please submit the completed hard copy DDA form to us along with payment for 2 months’ advance contributions. It will take about 2 months to obtain the approval from the bank. You can make the advance contribution payment via JomPAY. For JomPAY payment, please refer to the “Cash/Cheque” payment solution table below.

The DDA form is available for download on our corporate website at : Get Help > Customer Care > Direct Debit Authorization Form

GIRO

Please submit the completed original hard copy GIRO form to us along with payment for 2 months’ advance contributions. You can make the advance contribution payment via JomPAY. For JomPAY payment, please refer to the “Cash/Cheque” payment solution table below.

The GIRO form is available from participating banks and must be verified and approved by the bank before submission to Great Eastern Takaful Berhad.

Cash/Cheque
As we do not accept cash/cheque payment anymore, you are advised to proceed with your payment through JomPAY.

You may refer to the below guide for making payment via JomPAY:

Step 1: Log in to Internet or Mobile Banking and look for JomPay

Step 2: Enter 16899 in the Biller Code field for GREAT EASTERN TAKAFUL - FAMILY

Step 3: Enter your 10-digit Certificate Number in "Ref-1" field

Step 4: Enter Mobile Phone Number in "Ref-2" field

Step 5: Enter the revised Payment Amount

Step 6: Confirm and Pay

Alternatively, you may want to change the contribution method to credit/debit card for seamless payment through our self-servicing platform (i-Get In Touch).


You are advised to monitor your contribution payment status through our self-servicing platform (i-Get In Touch) as in the guide provided in the link below to ensure all contributions paid are up to date.

i-Get In Touch > View Certificate Details > Contribution Information

Customers can submit completed Authorisation Form to GETB via either one of the following options: 

  • Choose their preferred option and complete the transaction via WhatsApp channel; or
  • Choose their preferred option and complete the transaction via i-Get In Touch; or
  • Fill up the Authorisation Form and submit the completed Authorisation Slip via i-Get In Touch as per below step-by-step:    

Login to iGIT > My Form Submission > Certificate Alteration > Change in Sum Covered / Regular Contribution / Benefits

  • Fill up the Authorisation Form and submit the completed form to the servicing agent to upload via i-Great Partner:

Login to iGP > Operation > Customer Service > CS Form Submission

  • Fill up the Authorisation Form and email to i-greatcare@greateasterntakaful.com; or
  • Walk-in to any of our nearest branches and submit the complete Authorisation Form at the counter; or
  • Fill up the Authorisation Form and post to:

Great Eastern Takaful Berhad - Customer Care Department
Level 3, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Please refer to the links below

Investment Linked Plan

i-Medi Shield Link Rider

 

Traditional Plan

i-Medi Shield Rider

 


You can refer to your repricing communication pack - Authorisation Form (Under Option 3) to know the name of the plan that is applicable to you.