We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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JomPAY

JomPAY is Malaysia’s national bill payment scheme established and operated by Payments Network Malaysia Sdn Bhd (PayNet), under the auspices of Bank Negara Malaysia.

With JomPAY, you can pay your certificate contribution or other certificate related payment using your Savings or Current or Credit Card Account. JomPAY is available through Internet Banking or Mobile Banking or Automated Teller Machine (ATM).

You may make payments by following the simple steps as shown below:

Step 1 Login to Internet or Mobile Banking and look for JomPAY
Step 2 Enter 16899 in the Biller Code field for GREAT EASTERN TAKAFUL - FAMILY
Step 3 Enter your 10-digit Certificate Number in "Ref-1"
Step 4

For New Business/Renewal Contribution Payment, Enter Mobile Phone Number in "Ref-2" field

For Other Certificate Payments, please refer to the examples of "Ref-2" field
Step 5 Enter your Payment Amount
Step 6 Confirm and Pay

With effective from 1st February 2022, you can make others payment type via JomPAY with indication in "Ref-2" field. In order to ensure your payment is updated promptly into your certificate, please refer to the guide while performing the payment transaction as per below.

Payment Type
 Format for Ref-2
 Example for Ref-2
New Business/Renewal Contribution Payment
 <Mobile phone number> 0123456789
Single Contribution Top-Up (STCU)
 <SCTU><Space><Mobile phone number> SCTU 0123456789
Certificate Alterations (ALTER)
 <ALTER><Space><Mobile phone number> ALTER 0123456789
Certificate Reinstatement (REVIVAL)
 <REVIVAL><Space><Mobile phone number> REVIVAL 0123456789

Note: Mobile number 0123456789 is for illustration only.

Please refer the following for documents need to be submitted via email to i-greatcare@greateasterntakaful.com after the payment is made as below:

  • Single Contribution Top-up – Investment-linked Plans: Application Form for Amendment
  • Certificate Alterations – copy of letter issued by company requesting for payment
  • Certificate Reinstatement – Health Warranty form (if applicable)

For the list of participating banks, please refer to http://www.jompay.com.my.

Yes. However, you need to liaise and arrange with your bank.

You need to liaise and arrange with your bank.