1. Updated FAQ on medical repricing interim measures is now available.

 

2. We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

3. Temporary Suspension of New Direct Debit Authorisation (DDA) Applications

Please be informed that the submission of new Direct Debit Authorisation (DDA) applications will be temporarily suspended effective from 16th January 2025 until further notice. Click here for more details.

 

4.   Revised Operating Hours During Fasting Month

We wish to inform you that the operating hours of our Customer Care Centre at Level 3, Head Office and Customer Careline will be revised. Click here for more details.

Guidelines for facing medical check-ups and procedures

Guidelines for facing medical check-ups and procedures

Planning your medical check-up & procedures soon? Discover the comprehensive guidelines to help you prepare and make the process smoother. Read here!

17 Dec 2024
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Guidelines for facing medical check-ups and procedures

Undergoing a medical procedure can be an anxiety-inducing experience for many individuals. The uncertainty of what is a medical procedure and what lies ahead, along with the formal environment of medical facilities, can sometimes lead to a sense of unease. To ensure that the process runs smoothly, careful preparation needs to be done from various aspects. This guide will discuss various important steps to help patients manage the challenges they may face during medical procedures. 

Prepare important document

Prepare important document

One of the most important steps before undergoing any medical check-up procedure in Malaysia is making sure you have all the necessary documents ready. This might include your
identification, previous medical records, medical protection details, or any referral letters from your physician. Ensuring these documents are properly organised can save you time and help avoid unnecessary stress on the day of the procedure appointment.

Being prepared not only speeds up the registration process but also helps to avoid delays or last-minute confusion that can disrupt your focus. Each document serves an important purpose in providing the healthcare team with accurate information about your health history. Taking a few moments to double-check your documents beforehand can prevent any oversight that might complicate your check-up or procedure.

Additionally, having an understanding of what each document is for can also provide you with a greater sense of control over the situation. If you're unsure of what document is required, don’t hesitate to contact the healthcare facility beforehand to confirm the details. Clarifying these requirements ahead of time can give you peace of mind and allow you to approach the appointment with confidence. 

Understanding the procedures

Guidelines for facing medical check-ups and procedures: Understanding the procedures

Knowledge is power, especially when it comes to medical situations. Before your appointment, take some time to understand exactly what the medical procedure will involve. Familiarising yourself with the sequence of events, any preparation required, and the recovery period can significantly reduce fear of the unknown and make the experience less overwhelming.

Consult your doctor or a healthcare professional if you have any questions or concerns. They are the best resource to provide you with accurate medical treatment guidelines tailored to your specific situation. Don’t hesitate to ask about the purpose of each step, how it may affect you, and what outcomes to expect. Sometimes, even understanding small details like the duration of the procedure or post-treatment instructions can help alleviate unnecessary worries.

Reading up on the procedure beforehand, through credible sources, can also be beneficial. However, avoid overwhelming yourself with excessive or technical information that may lead to more anxiety. Your healthcare provider is there to clarify anything you don’t understand, and remember, no question is too trivial—your peace of mind is just as important as the physical aspects of the procedure. 

Managing medical finances

Guidelines for facing medical check-ups and procedures: Managing medical finances

Healthcare costs can be another source of anxiety when preparing for a medical procedure. It is advisable to have a clear understanding of the expenses involved and explore the financial options available to you. For example, check whether your health protection covers the check-up procedure, and if not, plan accordingly to manage the costs.

Having a detailed discussion with the hospital or clinic about the expected fees can help you avoid surprises. Many medical facilities in Malaysia offer flexible payment plans or financial counselling services, which can be incredibly helpful if you’re concerned about the costs. Don’t hesitate to ask about these options so that you can make informed decisions regarding your treatment without added financial stress.

Furthermore, if there are additional costs for follow-up treatments or medications, make sure to account for them in your budget. Planning can help you feel more in control of your finances, which in turn reduces stress and allows you to focus more on your health and recovery.

Facing a medical procedure with thorough preparation is an essential step to ensuring the process runs smoothly. By understanding every aspect of the procedure—from important documents to financial planning—you can reduce your anxiousness and prepare yourself both physically and mentally. Remember, preparation not only aids in reducing stress but also helps in empowering you to take an active role in your healthcare journey.