We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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Personal Data Protection Notice (Takaful Advisor)

Any personal information that you have provided or will be providing, may be used, recorded, stored, archived, disclosed or otherwise processed by or on behalf of Great Eastern Takaful Berhad (“GETB”), including GETB’s successors in title for the following purposes:

  • to process your agent application form;
  • for administration and internal management purposes, including character/credit checks which may consist of a comprehensive review and investigation of your  background, qualification, experience, education, employment history, reference and other information (including criminal history record);
  • for research and audit including but not limited to historical and statistical purposes;
  • for monitoring your role and performance as a GETB agent;
  • to correspond and update your personal information held in GETB’s records and Great Eastern group of companies (“Great Eastern”) from time to time;
  • for promotional purpose including displaying and publishing photograph or video image;
  • for direct marketing and general marketing purpose on GETB, Great Eastern or third party products and services which are Shariah compliant that may be of interest to you. Please be assured that marketing information in respect of such products and services will only be sent to you if you have expressly consented to receive;
  • to prevent, investigate or report any actual or suspected money laundering, terrorist financing, bribery, corruption, actual or suspected fraud including but not limited to takaful fraud, evasion of tax or economic or trade sanctions, and other criminal or unlawful activities;
  • for litigation or potential litigation; and
  • if required by law or in good faith, if such action is necessary:
    a.     to comply with any law enforcement, court orders or legal process, and/or
    b.     to protect and defend the rights or property of GETB and Great Eastern.

“Personal information” means any information which relates to you and which has been or will be provided by you to GETB and/or Great Eastern, including but not limited to your name, National Registration Identity Card number, passport number, address, telephone number, email address, images, your personal preferences, financial and banking account information and any information which may identify you, that has been or may be collected, stored, used and processed by GETB from time to time. The term “personal information” also includes sensitive personal data which means any personal data consisting of information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature and the commission or alleged commission of any offence.

GETB may retain your personal information for such time as deemed to be necessary for the purpose of fulfilling any administrative, audit, investigation, legal, regulatory, tax or accounting requirements, including but not limited to any potential litigation purpose.

The information that you have provided to GETB is necessary. If you do not provide GETB with such information, GETB may not be able to process, administer or manage your application and role as a GETB agent, including but not limited to your promotion and commission.

If you provide us with any personal information relating to a third party, by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their personal information for the purpose related to you as set out in this notice.

GETB may disclose and/or provide your personal information to the following parties (within and outside Malaysia) for the purposes stated above:

  • GETB’s authorised representatives and immediate officer and/or superior; 
  • third party service providers (who provide administrative, telecommunications, computer related facilities including but not limited to the purchase of hardware or software, system enhancements, migration or maintenance, if any, payment, data processing, storage, or other services to GETB in connection with or related to the conduct or manner of operation of our business) to fulfill GETB’s obligations to you;
  • takaful operators, fraud detection and prevention services, retakaful operators, takaful associations and takaful industry regulatory authorities;
  • any credit reference agencies or, in the event of default, any debt collection agencies;
  • any person to whom GETB is under an obligation to make disclosure under the requirements of any law, rules, regulations, code of practice or guidelines binding on GETB including without limitation, any applicable regulators, governmental bodies, or industry-recognised bodies such as the Malaysian Takaful Association, and where otherwise required by law;
  • other companies in Great Eastern, affiliates and any business or strategic partners (for information, please log on to our website greateasterntakaful.com); and
  • other parties in respect of whom you have consented to the disclosure of your personal data.

You may access certain personal information held by GETB based on the applicable data protection laws of Malaysia.

You may access your personal information through the i-Great Partner website (https://igreatpartner.greateasterntakaful.com). If you have any inquiry such as limiting the processing of certain information, you may contact GETB through Internet Communication Module (ICM) in i-Great Partner.

If you have any complaints in respect of your personal information, you may contact our Privacy Officer at 603-4259 8381.

GETB may charge a reasonable fee for access. If you can show that the personal information kept by GETB is not accurate, complete and up to date, GETB will take reasonable steps to ensure it is accurate, complete and up to date upon receiving your verification or feedback.

GETB may review and update this Personal Data Protection Notice from time to time to reflect changes in the law, changes in its business practices, procedures and structure of GETB, Great Eastern, and changes in the community’s privacy expectations. Any updates and/or changes to this Personal Data Protection Notice will be posted in the i-Great Partner website. You are advised to refer to the i-Great Partner website periodically to keep yourself updated of any changes.

In the event of any inconsistencies between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail.

Please click here for the Bahasa Malaysia version.