We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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Withdrawal application of Advance Contribution Facility (ACF)

Certificate holders are allowed to make either Partial or Full Withdrawal of ACA, if such need arises. The amount withdrawn must be a multiple of Annual Contribution of the Certificate, minimum of 1 year’s Annual Contribution (Partial Withdrawal) up to the total remaining Advance Contribution Term (Full Withdrawal).

  1. Upon Partial Withdrawal of ACA, the ACF will continue according to the New Advance Contribution Term.
  2. Upon Full Withdrawal, the ACF will be cancelled.

For the remaining Certificate’s Contribution Payment Term, (after partial or full withdrawal) certificate holders will need to continue to pay the Annual Contribution or Modal Contribution for continuous protection under their certificates.

However, if the remaining contribution payment term is greater than 2 years, participants may choose to opt for a new ACF arrangement prior to Certificate Anniversary.

Requirement:

1. Application for/withdrawal of Advance Contribution Facility (ACF) form

Important note:

We only accept form/letter submission via i-Get In Touch ("iGIT"). Certificate owner is advised to upload the form/letter in iGIT. Nevertheless, if certificate owner is unable to upload the form/letter in iGIT, certificate owner may get the servicing agent to upload the form/letter via i-Great Partner with valid reason indicated on the form/letter.