We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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Free-look cancellation

Requirement:

1. Written letter from certificate owner; or
2. Discharge voucher for surrender (PSF33B) form to indicate freelook cancellation on the form
3. Direct credit facility form for refund purpose

Important note:

We only accept form/letter submission via i-Get In Touch ("iGIT"). Certificate owner is advised to upload the form/letter in iGIT. Nevertheless, if certificate owner is unable to upload the form/letter in iGIT, certificate owner may get the servicing agent to upload the form/letter via i-Great Partner with valid reason indicated on the form/letter.

Questions and Answers

Certificate owner is given 15 days from the day they acknowledged the receipt of the e-certificate from iGIT to review the certificate. If the certificate owner is not satisfied with the certificate that he/she enrolled in, Certificate owner is allowed to cancel the certificate with a written notice to the company.

For Traditional certificate, Great Eastern Takaful Berhad will refund the full amount of contribution received less medical examination fee, if any, incurred during proposal stage.


For Investment-Linked certificate, Great Eastern Takaful Berhad will refund the sum of:


  • Any amount or contribution that have not been allocated for unit fund
  • Total Account Value (TAV) of the certificate
  • Total values of the Units deducted for Tabarru’ and Service Charge based on the Net Asset Value on the Next Valuation Date less any medical fees incurred during the proposal stage

The amount will be refunded via direct credit.

The refund of the contribution amount will be by direct credit only, not by credit card account.

Certificate owner can request to cancel the certificate within 15 days upon acknowledgement of e-certificate in i-Get In Touch ("iGIT"). Certificate owner can submit the following documents for certificate cancellation:


  • A written request from the Certificate owner, where the signature must the same with our records
  • Direct Credit Facility Form

Note: In case the certificate owner doesn’t acknowledge the e-certificate in iGIT after 60 days, the system will auto acknowledge the e-certificate on the 60th day. Thereafter, the certificate owner will be given 15 days to request free-look cancellation.

Consent is not required from nominee(s)/executor/conditional assignee.

We only accept form/letter submission in iGIT. Certificate owner is advised to upload the form/letter via iGIT. Nevertheless, if certificate owner is unable to upload the form/letter via iGIT, certificate owner may get the servicing agent to upload the form/letter via i-Great Partner with valid reason indicated on the form/letter.

Certificate owner can check his/her bank account after 3 to 5 working days from the day Great Eastern Takaful Berhad processed the refund through direct credit.

Upon receiving the completed documents, the free-look cancellation will take approximately 5 working days to process.