We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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Change of address/contact (Applicable only if person covered is not a certificate owner)

Requirement:

1. Request for alteration in personal details (PSF01A) form

Important note:

We only accept form / letter submission via i-Get In Touch ("iGIT"). Certificate owner is advised to upload the form/letter in iGIT. Nevertheless, if certificate owner is unable to upload the letter in iGIT, certificate owner may get the servicing agent to upload the letter via i-Great Partner with valid reason indicated on the form/ letter.

FAQ: Change of address
FAQ: Change of email address & contact number

You can update your address by writing to us or fill up the Request for Alteration in Personal Details (PSF01A) form and submit it by email, post or through your servicing agent.

Alternatively, you may also change your address through our customer portal, i-Get In Touch ("iGIT"). The link as below:
iGIT > My Account > View Profile > Certificate Addresses > Update

Once we receive the form/letter, your new address will be updated within 3 working days. Service Request through iGIT* will be updated immediately.

*If the above service request transaction is performed during business hours, the information will be updated directly into respective system on the same day, and if the transaction is performed after business hours, it will be updated on the following day.

The parent can request for the change of address provided the parent is the certificate owner as only the certificate owner has the right to request changes to the certificate.

Absolute assignee can request to change the correspondence address.

Certificate owner needs to submit the request to update nominee/trustee/conditional assignee’ s address.

Consent from the nominee is NOT required.