Change of personal information

Certificate owner can change the name of the person covered (provided that it is only a change of name and not a change to another person covered). If the name is entirely different from the original record, an official document evidencing the change of name from the relevant competent authority and the new identification document is required. Eg: Jabatan Pendaftaran Negara (JPN).

The client can continue to pay his/her contribution and claim upon maturity of certificate (subject to further verification).

It is very important for certificate owners to make corrections on the personal particular. If no correction is made, certain transactions cannot be done. For example, if there is an error in NRIC, direct credit amount cannot be transferred to certificate holder account as the NRIC at the bank is not same with our record.

The correction of age is very important to determine the accurate contribution to be charged to the person covered.

If the age in the certificate is lesser than the person covered's actual age, the age will be understated and once the correction of age is done, the contribution will be revised. Certificate owner will need to top up any short fall in the contribution amount. If the age in the certificate is more than the person covered's actual age, the age will be overstated, and the excess contribution will be refunded.

If it is a correction of name/change of citizenship, original or copy of the Birth Certificate, Identity Card & Citizenship Certificate duly certified true copy by a person of prominent standing such as a doctor, lawyer, banker, magistrate, Notary Public, Agency Managers, agent etc. is required. For certification by agent, signature of the person covered on the document is required. Alternatively, it can be certified by authorized personnel of the Company.

If the name is entirely different from the original record, an official document evidencing the change of name from the relevant competent authority and the new identification is required.

The customer is required to submit the new identification document and the relevant supporting documents such as Citizenship Certificate duly certified true copy by our Company Senior GSM, GSM and USM, Agency Manager, Doctor, Lawyer, Magistrate, Notary Public, or our authorized company officers.

We only accept form/letter submission in i-Get In Touch ("iGIT"). The certificate owner is advised to upload all supporting documents together with the form via our customer portal. Nevertheless, if he/she is unable to upload the documents via iGIT, he/she may get the servicing agent to upload the documents via i-Great Partner with valid reason indicated on the form.

All documents need to be certified by the Notary Public.

The customer is required to write a letter or submit Request For Alteration in Personal Details (PSF01A) or any letter and supporting documents (if required) with signature by certificate owner.

Certificate owner will only need to submit the certified true copy of new NRIC.

You can click here to download the form. 

It is not necessary for certificate owners to walk into the office personally as certificate owners can send the certified true copy of the documents by email. Certificate owner can send the documents to i-greatcare@greateasterntakaful.com.

After we receive all the required documents/forms, it will take 3 working days for us to update the system.

The new certificate document will not be printed again on the change of personal details. If the change of personal details has impact on the contribution amount, an endorsement will be issued on the new/revised contribution amount upon correction of NRIC/Name and date of birth.

It is advisable for customers to upload the form in i-Get In Touch under CS Alteration.

As for agent, you may upload the form via i-Great Partner under Servicing > Customer Service > CS Form Submission.