We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.
We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.
In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.
Great ID is a single sign-in identity used to manage your Great Eastern digital services. Great ID is available to Great Eastern Takaful Certificate Owners. The existing i-Get In Touch Login ID using NRIC or Identity Number will be replaced by Great ID, whereby Certificate Owner can use their preferred email address as their new Login ID.
The Great ID become effective on 8th August 2020.
All you need is a valid email address.
We encourage you to have a unique Great ID account to ensure that you are given access to the right services.
No. If you wish to update your email address in our record, you can login to i-Get In Touch portal. You can also find the guide for email update here.
No. You just need to create one Great ID and password. This can be used to login to i-Get In Touch and eConnect, respectively.
2. New i-Get In Touch user
Here are the steps to create a Great ID account. Please read our Privacy Policy before signing up:
3. Self-verification as a Great Eastern Takaful Berhad customer using Certificate Owner’s preferred method of verification below:
Personal ID – Enter Identity Number, date of Birth and Gender; or,
Certificate Number – Enter an active Certificate Number and Identity Number
4. Upon successful verification, a six-digit One Time Password (OTP) will be sent to Certificate Owner’s registered mobile number.
5. Proceed to create Great ID with a valid email address (This will be the Certificate Owner’s login ID).
6. Enter the authentication pin sent to the email address provided.
7. Complete the registration by click on ‘Login’
8. i-Get In Touch ‘Terms & Condition’ screen will be displayed.
9. ‘Dashboard’ screen for Certificate Owner to access.
Note: If you get a message that there is already an account with the email address you provided, then it is likely that an account was created earlier. Please refer to “What should I do if I forget my password?” for instructions on how to retrieve your password.
4. Verify your email address by using the verification code sent to your email address.
5. Enter a new password.
5. Changing / update mobile number
Update your mobile number with us to remain contactable. Please download the form “Great ID – Request to Update Mobile No.”here. Please email the complete form to igetintouch@greateasterntakaful.com
