We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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Decrease sum covered / cancel benefits including for Investment-Linked Plans

Requirement:

1. Application for Request for Contractual Changes form

Important note:

We only accept form/letter submission via i-Get In Touch ("iGIT"). Certificate owner is advised to upload the form/letter in iGIT. Nevertheless, if certificate owner is unable to upload the form/letter in iGIT, certificate owner may get the servicing agent to upload the form/letter via i-Great Partner with valid reason indicated on the form/letter.

FAQ: Decrease of sum covered
FAQ: Decrease of sum covered (Investment-Linked Plans)

It will take effect from the next contribution due date.

You may apply to decrease the sum covered within the free look period and the revised sum covered will take effect from the next contribution due date and you are NOT eligible to receive the difference/excess of contribution paid.

Reduction of the sum covered is not allowed if the certificate status is not in force. However, you are allowed to reduce the sum covered if you would like to reinstate the certificate.

The minimum sum covered depends on the type of plan. You may refer to your Takaful Advisor on the allowable minimum sum covered.

You may request a decrease of the sum covered at any time; however, it will only take effect from the next contribution due date.

Certificate owner needs to submit duly signed and completed Request for Contractual Changes (PSF01) form to reduce the sum covered.

Kindly take note that we only accept form/letter submission via i-Get In Touch ("iGIT"). Certificate owner is advised to upload the form via our customer portal. Nevertheless, if certificate owner is unable to upload the form in iGIT, certificate owner may get servicing agent to upload the form in i-Great Partner with valid reason indicated on the form.

Your certificate benefit will not be affected. However, if your certificate is entitled for cash payment, the cash payment will be based on the reduced sum covered. Other benefits will remain the same.

New certificate document will not be printed out, but endorsement will be issued and it can be part of the certificate document.

It takes 5 working days for us to process the application after receiving all the required documents.

You can download Request for Contractual Changes (PSF01) form here.

It is advisable for customers to upload the form in i-Get In Touch under CS Alteration.

As for agent, you may upload the form via i-Great Partner under Servicing > Customer Service > CS Form
Submission.