We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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Decrease sum covered / cancel benefits including for Investment-Linked Plans

Requirement:

1. Application for Request for Contractual Changes form

Important note:

We only accept form/letter submission via i-Get In Touch ("iGIT"). Certificate owner is advised to upload the form/letter in iGIT. Nevertheless, if certificate owner is unable to upload the form/letter in iGIT, certificate owner may get the servicing agent to upload the form/letter via i-Great Partner with valid reason indicated on the form/letter.

FAQ: Decrease of sum covered
FAQ: Decrease of sum covered (Investment-Linked Plans)

Certificate owner needs to submit the Request for Contractual Changes (PSF01) form.

You are allowed to reduce sum covered within free-look period but there will be no refund of contribution paid.

The certificate owner can request to decrease sum covered even though the certificate has outstanding contribution.

You can submit the request to reduce sum covered.

The contribution will be reduced automatically and if the certificate owner would like to reduce the contribution, please indicate the changes on the application form.

We will only revise the sum covered in accordance with your request on the form.

The decreased sum covered for other benefits is subject to the minimum sum covered limit of both the rider and main benefits.

For example: The sum covered by the Waiver of Contribution must be the same as the main benefit.

There is no alteration fee to decrease the sum covered.

Endorsement will be issued, and it will be part of the certificate document.

It will take effect from the next monthly anniversary due date upon receiving the application form.

The downloadable form is available in our corporate website here and i-Great Partner (i-Great Partner > Operation > Customer Service Form).

Withdrawal of application is not allowed after the Company has processed your request. However, if you wish to increase the sum covered, you are required to submit a completed Application for Inclusion/Conversion/Alteration of Coverage (PSF02) form which is subject to Underwriting's approval.

The processing time is 5 working days from the date received of completed document.

We only accept form/letter submission via i-Get In Touch (“iGIT”). Certificate holder is advised to upload the letter via our customer portal. You may upload the form via i-Get In Touch under CS alteration. Nevertheless, if certificate owner is unable to upload the form via iGIT, certificate owner may get the servicing agent to upload the form via i-Great Partner with valid reason indicated in the form.