We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

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Pay Now (ePAY)

Pay Now is a facility for certificate owner to make payment via i-Get In Touch.

Certificate owners can access Pay Now via i-Get In Touch except for Initial Contribution Payment. However, Certificate owners needs to register as an i-Get In Touch users.

Yes. You may use debit card issued in Malaysia only under Visa or MasterCard.

No. Pay Now only accepts debit cards issued in Malaysia under Visa or MasterCard.

Yes. However, this is only for credit card with 3D Secure.

3D Secure service requires an additional security layer and authentication step for online card transactions.

This service is to safeguard against the risk of fraudulent transactions by requesting cardholders to provide the One Time Password (OTP) in order to process the online transactions.

This service is provided by Visa and MasterCard under the name of “Verified by Visa” and “MasterCard SecureCode.”

Yes. However, it’s subject to cardholder relationship as below:

a. Spouse
b. Children
c. Parents
d. Siblings

Certificate owner can perform change payment method under “My Service Request” in i-Get In Touch to update the new card details as follows:

i-Get In Touch > My Service Request > Change Contribution Method

Click here for guidelines.

No receipts will be issued for payment made via Pay Now. However, certificate owner may refer to the payment confirmation sent via SMS and email.

Certificate owner will be given 3 attempts to make payments.

Please check here for guidelines.