Other FAQs

No, Takaful is open to all regardless of religious beliefs.

• For contribution method Credit Card, Bank's Order, Cheque, Cash. You may login to i-Get In Touch to perform the changes by following the simple steps as shown below:
  My Service Request > Change Contribution Method
  
  Click here for guidelines.
  
  
• For contribution method Biro Perkhidmatan Angkasa (BPA), Direct Debit Authorisation (DDA), GIRO (Autodebit). You may submit required completed application forms and documents with 2 months advance contribution to company.
  
  
• For change of contribution frequency, You may login to i-Get In Touch to perform the changes by following the simple steps as shown below:
  My Service Request > Change Contribution Frequency
  
  Click here for guidelines.
  
  
• Please refer to table below for the contribution method/frequency.

Contribution Method	Contribution Frequency				Forms & Documents Required
	Yearly	Half Yearly	Quarterly	Monthly
Credit Card
Biro Perkhidmatan Angkasa (BPA)					- 1/79 BPA Form - Certified True Copy (CTC) Contributor NRIC - Certified True Copy (CTC) Contributor latest salary slip
Direct Debit Authorisation (DDA)					- Direct Debit Authorisation Form
GIRO (Autodebit)					- Auto Debit Form: BSN, MBB, CIMB, RHB, PBB
Bank's Order
Cheque

Some of the contribution methods may not be available to certain Takaful plans.

Kindly note that enrolment for Biro Perkhidmatan Angkasa (BPA), Direct Debit Authorisation (DDA), and GIRO (Autodebit) contribution method is not available through i-Get In Touch, as hardcopy application form is required. For more information, please refer to the Contribution Payment Facilities section.

You may email at cfu@greateasterntakaful.com or visit any of our 21 service centres nationwide to file a complaint. Click here for Branch Network Locations.

Yes, you will be eligible for personal tax relief when you participate in any takaful plans. For individuals outside the pensionable public servant category, tax relief for Family Takaful is restricted to RM3,000 while contribution to the EPF or approved scheme is entitled to a restricted tax relief of RM4,000. Meanwhile, individuals in the pensionable public servant category are entitled to a restricted RM7,000 tax relief for the Family Takaful contributions. A restricted RM3,000 tax relief is also entitled for medical and education takaful plan respectively. 

As a general rule, it is often not advantageous to replace an existing Takaful certificate/rider with a new certificate/rider whether issued by the same or a different Takaful operator. Some of the reasons it may be of a disadvantage to you are:-

• The amount of annual contribution under an existing certificate may be lower than a new Takaful certificate with similar coverage or benefits. Any replacement of the same type of certificate will normally be at a higher contribution rate based upon the person covered’s attained age.
• Replacement of an existing Takaful certificate with a new one will result in the certificate owner incurring the initial costs twice.
• The incontestable and suicide clauses begin anew in a new Takaful certificate. This may result in a claim being denied under the new Takaful certificate that would have been contributed under the Takaful certificate that was replaced.
• There may have been changes in your health since the entitlement of the existing coverage. For the new certificate, you may be subjected to underwriting due to your present health conditions.

Money laundering involves transactions intended to disguise the true source of funds, disguise the ultimate disposition of the funds, eliminate any audit trail and make it appear as though the funds came through legitimate sources, and evade income taxes.

Note: For further information, you may refer to the Anti-Money Laundering and Anti-Terrorism Financing Act 2001 (Act 613).

Portfolio Withdrawal is a clause that provides the Takaful Operator under specific conditions the right to stop offering a medical plan (riders included) by giving you advance written notification.

By removing this clause from your certificate, the Company will continue to offer you medical coverage so long as the certificate is in force. 

_{*For certificate inforced from 31st December 2011 onwards}

The removal clause for all the products mentioned above will end immediately.