We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

marquee marquee marquee
Medical Sustainability Guide
Medical Sustainability Guide
#KasiSetel | Get rewarded up to RM500 with any selected plan
An award winning company for your comprehensive protection

Accidental claim at Great Eastern Takaful

Get compensated if you have been injured due to an accident. Simply follow these steps to make a new claim.

Step 1: Get the following documents

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.

Document requirements for accidental claim:

Forms Additional information
Accident Claim Form - Claimant's Statement To be completed by certificate owner / claimant
Accident Claim Form Attending physician’s statement
Letter of Authorisation/Consent
 To obtain further information (under additional information)
Family Claims -Document Checklist -
Direct Credit Facility Form -

Step 2: Submission

Online submission
 Hardcopy submission

1. i-Get In Touch (iGIT)

2. Your Great Eastern Takaful Agent

1. Nearest Branches

2. Customer Service Centre located at the Head Office

Head Office:
Menara Great Eastern
Mezzanine Floor
303 Jalan Ampang
50450 Kuala Lumpur

Click here to make an appointment

Operating Hours (Mondays to Fridays)
Customer Service : 8:30am to 5.15pm
Closed on Saturdays, Sundays and Public Holidays

Questions and answers

You may refer to the below guides on how to use i-Get In Touch (iGIT) to submit your claims.

1. Online submission:

You may check your claims status by using the ‘My Claim’ function in i-Get In Touch (iGIT).


2. Hardcopy submission:

Upon filing a claim, you may check on the status of your submission in i-Get In Touch (iGIT). 

Alternatively, you may email us at i-greatcare@greateasterntakaful.com.