We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.
We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.
In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.
Single Contribution Top Up/ Regular Contribution Apportionment
Waqaf Service
*Kindly ensure you have completed and uploaded all the required documents for your online submission for certificate alteration.
Note: An OTP will be sent to registered phone number for verification purpose. If you would like to change current phone number, please fill up this form and email it to us at i-greatcare@greateasterntakaful.com.
If the service request is listed under “Certificate Alteration”, you may proceed to download and fill up the relevant forms. Kindly submit the form to us together with the required documents via for alteration.
You may refer below user guides on how to use i-Get In Touch to upload the certificate alteration form:-
Once you have successfully submitted your certificate alteration form in iGIT, you may refer to the following guide on how to use iGIT to check your submission status:-
Note: Kindly be informed that you will receive a notification if the certificate alteration is rejected due to further supporting document(s) is required or the form submission was incomplete. The notification will send via email and SMS to the registered email address and phone number.
Kindly refer to “Submission Checklist” under “My Form Submission” to get further information on document(s) required.
Frequently asked questions
1. Personal profile update
You can change contact details such as:
Mobile number
Home number
Office number
Email address
Correspondence address
Updates of contact details and email address will be reflected in the portal immediately while correspondence address will be reflected on the next day.
Yes, you can do updates for both certificates.
Certificate owner cannot update their beneficiary/executor address through the portal. However, it can be changed manually by filling in the Request for Alteration in Personal Details (PSF01A) form. You can get the form here. Completed form needs to be emailed to igreatcare@greateasterntakaful.com.
2. Certificate address
All certificate owner need are latest address and registered mobile number.
It might be due to incomplete information provided. Complete the information as required and ensure no white space.
3. Personal profile update guide
Please refer to the Personal Profile Update Step by Step Guide here.
Please refer to the Personal Profile Update Step by Step Guide here.
4. Technical issue / problem
Customer can fill in the Request for Alteration in Personal Details (PSF01A) form. You can get the form here. Completed form needs to be emailed to igreatcare@greateasterntakaful.com.
Appointment of Nominee
1. What is Nomination?
e-Nomination is a procedure which allows you to appoint Nominees for your Takaful benefit. You can appoint or change Nominees through the i-Get In Touch self-service portal.
The purpose of having a takaful coverage is to ensure the financial protection of your loved ones, in the scenario that an unfortunate event takes place.
With nomination, the takaful benefit can be disbursed much faster without the need to obtain the Grant of Probate, Letter of Administration or Distribution Order. As a result, your loved ones are able to access the funds quickly. You are advised to inform the named person that they have been nominated as Beneficiary/Executor for your takaful certificate.
The takaful operator will pay the takaful benefits either to an executor, administrator or proper claimant. Without a lawful executor or administrator, the takaful operator may pay the takaful benefits (up to RM 100,000 only) to a proper claimant without requiring the Grant of Probate, Letter of Administration or Distribution Order.
You will need to get a Grant of Probate or Letter of Administration/Distribution Order to allow someone the full rights to the claims. This can be a long and time-consuming process.
The balance of takaful benefit after payout (if any) can only be paid to the lawful executor or administrator.
2. Who can be nominated as a Beneficiary/Executor?
A person who is nominated in a takaful certificate by the certificate owner to either receive and/or administer the takaful benefits upon the demise of the certificate owner.
A Nominee can either be a Beneficiary or an Executor.
Beneficiary – An individual nominated by the certificate owner to receive takaful benefits under conditional Hibah (i.e Gift). These benefits will be administered based on the percentage stated in the e-Nomination form. The beneficiary has to be a natural person (not an organization or association), and does not have to be related to the certificate owner by blood.
Executor – The individual appointed by the certificate owner to manage and distribute the takaful benefits to others according to relevant laws.
3. How do I appoint a Nominee?
If you already have existing nominee(s), please delete the current beneficiary/executor. The nomination (i.e appointment/change of nominee) can only be updated if the total breakdown of benefits is under 100%. You will be able to update the nomination after doing so.
Please make sure to state the breakdown of percentage which you intend to distribute to each nominee.
Yes. Please select existing Beneficiary/Executor that you wish to replace by clicking on ‘Delete’ button, followed by ‘Add’ Beneficiary/Executor.
The maximum Beneficiaries allowed is 10 persons, and maximum Executor allowed is 1 person. If you wish to appoint more Nominees than the specified number, please submit the “Appointment/Changes Of Nominee(s) as Beneficiary(ies)” Form.
Yes. Please note that you must appoint at least one Beneficiary/Executor.
You can appoint anyone as your witness, with the following criteria:
Witness must be 18 years old and above
Witness must be of sound mental health
Witness must not be the Beneficiary nor the Executor
Yes. You are required to update the witness’ details after obtaining his/her consent to do so.
You are advised to make a new nomination as soon as possible to avoid any possible complications in the future.
Contribution Payment - Pay Now
1. Pay Now
Pay Now is a facility for certificate owner to make contribution payment via i-Get In Touch.
Certificate Owner can access Pay Now via i-Get In Touch except for Initial Contribution Payment. However, Certificate Owner needs to register as an i-Get In Touch user first.
Yes. You may use debit card issued in Malaysia only under Visa or MasterCard.
No. Pay Now only accept debit card issued in Malaysia under Visa or MasterCard.
Yes. However, this is only applicable for credit card with 3D Secure.
No receipts will be issued for payment made via Pay Now. However, certificate owner may refer to the payment confirmation sent via SMS and email.
You can login to i-Great In Touch using your Great ID. You need to register first before you can login. You can follow the Contribution Payment-Pay Now guide here.
2. 3D Secure Service
3D Secure service requires an additional security layer and authentication step for online card transactions.
This service is to safeguard against the risk of fraudulent transactions by requesting cardholders to provide the One Time Password (OTP) in order to process the online transactions. This service is provided by Visa and MasterCard namely “Verified by Visa” and “MasterCard SecureCode.”
3. Register / change card
This option only available in Pay Now if the certificate meets the criteria. Certificate Owner can perform change payment method under “My Service Request” in i-Get In Touch to update the new card details as follows:
i-Get In Touch >> My Service Request >> Change Payment Method
Certificate Owner can perform change payment method under “My Service Request” in i-Get In Touch to update the new card details as follows:
i-Get In Touch >> My Service Request >> Change Payment Method
Yes. You may use debit/credit card from any issuing bank as long as it is issued in Malaysia under Visa and MasterCard.
All you need is the Cardholder’s Name, Card Number, Expiry Month & Year, Security Code and Issuing Country.
4. Eligibility to use Pay Now
Type of payment that eligible via Pay Now are:
Renewal Contribution
Reinstatement
Non Lapsed Top-up
Pay Now is not eligible for group business channel certificate and only eligible for Agency and Banca Certificates.
Yes, subject to cardholder relationship as below:
a. Spouse
b. Children
c. Parents
d. Siblings
5. Technical issue / problem
Certificate Owner will be given 3 attempts to make payments.
Yes. Certificate Owner can check payment record as below:
My Portfolio >> View Certificate Details >> Contribution Records
Yes. You will be notified through text message sent to your mobile number.
No, you need to tick respective certificate and make payment one by one.
Upon successful transaction, payment will be updated immediately.
Unsuccessful payment can be due to internet connection problem or incorrect name and debit/credit card’s number.
Investment Fund Switching
1. Investment Fund Switching
Fund Switch is an exercise where you can switch your existing fund to another available fund based on your investment desired/planning.
There are 3 funds available, which are i-Great Mekar (high risk), i-Great Majmuk (medium risk) and i-Great Makmur (low risk).
No. You can switch your existing fund to another fund at anytime, and it’s free!
Our daily fund price is available in our official website. Click here to check the fund price in our website or following the below path: https://www.greateasterntakaful.com> Quick Link > Today’s Fund Price
Alternatively, you may login to i-Get In Touch portal here and following the below path: My portfolio > Fund Price
You can perform fund switching anytime as long as the certificate status is in force and have value / fund.
2. Requirement for Investment Fund Switching
Minimum switch amount is RM1000 per fund and minimum amount to remain after the switch is RM1000 per fund. You may choose to switch based on fund amount or fund unit.
*Fund switch is not allow as the remaining fund value balance is less than RM 1,000. Minimum fund switch amount is RM 1,000 and the remaining amount in the fund is minimum RM 1, 000.
Yes, you still can perform switching fund with the condition: However, ALL the amount/fund must be switched to the new fund.
No, in order to perform a fund switch, the certificate must be ‘In Force’.
3. Technical issues / problems
We highly encourage you to perform fund switching via i-Get In Touch self-service portal. However, if you have difficulty, kindly download the ‘Investment-Linked plan – Application Form for Amendment (PSF06A)’here and submit to your nearest branch or email to i-greatcare@greateasterntakaful.com
Change of Contribution Method & Frequency
1. Introduction to contribution payment
a) Credit Card
You may apply for credit card payment method via credit card or debit card, under VISA and MasterCard.
b) Banker’s Order
You may liaise with your bank to arrange JomPAY payment for your takaful certificate.
This can be done with JomPAY Biller Code 16899 for GREAT EASTERN TAKAFUL – FAMILY.
c) Cheque
You may deposit cheque via Public Bank Cheque Deposit Machine (CDM) by selecting the company name “Great Eastern Takaful Berhad”.
Cheques should be deposited one-by-one for each certificate contribution.
Cheques should be made payable to "Great Eastern Takaful Berhad”.
Please write your certificate number, name, and contact number at the back of the cheque.
d) Cash
Cash payment can be made by visiting Bank Simpanan Nasional (BSN) counter.
Ensure payment is made payable to “Great Eastern Takaful” and provide certificate number, contributor name and contact number.
e) Automated Payment
Direct Debit Authorisation (DDA)
GIRO (Autodebit)
Biro Perkhidmatan Angkasa (BPA)
The above 3 payment methods require hardcopy registration form.
Hence, these payment methods stated above cannot be performed via i-Get In Touch.
Contribution Method
Contribution frequency
Yearly
Half-yearly
Quarterly
Monthly
Cash
✔
✔
✔
Cheque
✔
✔
✔
Credit Card
✔
✔
✔
✔
Banker’s Order
✔
✔
✔
✔
GIRO (Autodebit)
✔
✔
✔
✔
Biro Perkhidmatan Angkasa (BPA)
✔
Direct Debit Authorisation (DDA)
✔
✔
✔
✔
*Certain contribution methods may not be applicable depending on the chosen Takaful Plans.
2. Changing my certificate's contribution method and frequency
Click here to access the guide on changing e-contribution payment method and frequency via i-Get In Touch.
i. Log into i-Get In Touch. Once logged in, click “Change Contribution Method” under “My Service Request”.
ii. Then, select a certificate and select “Credit Card” as contribution method.
iii. Complete and verify the contact and card details.
iv. Read and agree to the Terms of Use.
v. Select your relationship with the certificate owner.
vi. The cardholder will need to enter a one-time password (OTP) sent by the bank to complete the authentication process.
vii. Ensure that your credit card has been successfully verified as the new payment method.
If you have more than one certificate, you will have to change the details of contribution method according to each individual certificate.
If you have more than one certificate, you can change the contribution frequency for the certificates at the same time.
Once logged in, click “Service Request Overview” under “My Service Request”.
View submission status under “Pending” Or “Complete” button.
Click on ‘Action’ to view the PDF copy of submitted service request details.
Submission between 6.01 pm to 7.59 am will be processed during the next business day’s operating hours.
Yes. However, you will not be able to select new contribution method/frequency which is the same as your existing contribution method/frequency; except for credit card contribution method. You can update the Credit Card contribution details via i-Get In Touch.
The One Time Password (OTP) is sent to the card owner for card verification purpose.
The amount of RM 1.00 stated in the One Time Password (OTP) will not be charged to the card owner.
Retrieving e-Documents or Letters
1. e-Documents
e-Documents are elected documents which have been made available in the customer portal, i-Get In Touch. Certificate owners can view or download their e-Documents there, and will no longer receive these documents in hardcopy format.
Individual certificate owners with GREAT ID can access their e-Documents by logging in to i-Get In Touch. Key-man certificate owners who are not granted access to i-Get In Touch will continue to receive documents in hardcopy format.
These are the categories of e-Documents available, which can be found under ‘My Document’ in i-Get In Touch.
Recent Correspondences
Important Notification
Letter
Certificate Document and Endorsement
Tax Invoice
Statement
Certificate Reinstatement
ILP Surrender Statement
Letter on contribution payment method & frequency alteration
Letter on partial withdrawal
Letter on change of nominee, address, personal details, contribution due notice
Pre-Lapse & Lapse Letter
Surrender Letter
Short Payment Notice
Unsuccessful Contribution Deduction Notifications on GIRO/DDA/Credit Card
Certificate owners are eligible to enjoy the benefits of e-Documents if they have a registered GREAT ID account. However, key-man certificate owners who are not granted access to i-Get In Touch will continue to receive documents in hardcopy format.
Reduction of paper waste as an effort to protect and preserve our environment.
Certificate owners can be assured of data security, as e-Documents are stored in user’s i-Get In Touch account. Reduced risk of data theft occurring through paper mail.
Reduced occurrence of missing mail whenever certificate owners change their place of residence.
Ease of access – Certificate owners are able to view or download e-Documents anytime, anywhere via i-Get In Touch!
e-Documents are stored in i-Get In Touch for a duration of 2 years.
Other than key-man certificate owners, individual certificate owners will no longer receive hardcopy format of the documents which have been made available in i-Get In Touch.
2. Navigating e-Documents
Certificate owner is able to check for latest upload of documents under ‘Notifications’ and ‘Recent Correspondences’.
Certificate owner will receive email or SMS notification when a new E-Document is uploaded in i-Get In Touch.
Important Tip: Certificate owners must ensure their latest email address and mobile number is updated to receive the i-Get In Touch notifications. Users can refer to the i-Get In Touch Guide on how to update email address or mobile number here.
You can look for a step-by-step guide to retrieve e-Documents in i-Get In Touch here.
The e-Documents can be accessed in i-Get In Touch for a period of two (2) years. Certificate owners are encouraged to download and save a copy of their e-Documents in their personal computers/phones for future reference.
3. Technical problems / assistance
You can unlock your account by resetting your password via the “Forgot your password?” link.
Direct Credit Facility Request
1. How do I apply for a Direct Credit Facility?
Please update your information by registering a bank account for your certificate on i-Get In Touch.
All certificate related payments will be credited into the registered bank account.
The Direct Credit facility is only available for Saving accounts or Current accounts maintained in banks which participate in the Interbank Giro (IBG) payment system in Malaysia. Please ensure that you are the primary holder of the bank account.
Overseas bank accounts and joint-name bank accounts are not allowed to be used for Direct Credit, unless the certificate owner/payee is the primary account holder.
The registered bank account holder’s ID number must be the same as the certificate owner/payee’s ID number, as per certificate records.
Yes, you will receive email notification upon successful crediting of funds into your bank account, provided you have updated your email address for Direct Credit notification in i-Get In Touch.
Please ensure that your registered email address is correct.
Upon approval of your certificate transaction, payment will be credited to your account between 2-3 working days subject to successful bank transfer.
No. You are only required to apply once for the Direct Credit facility. Your banking information will be used for all fund transfer transactions for the same certificate(s) in the future.
This information will continue to be used until you revoke your information for this Direct Credit facility, or update your i-Get In Touch account with a new bank account.
If your Direct Credit transaction is not successful, Great Eastern Takaful Berhad reserves the right to make payment via another Direct Credit attempt.
Unsuccessful credit to your bank account could be due to the following reasons:
Invalid bank account number
Closed or inactive bank account
Different identification number
You are not the primary bank account holder
Therefore, kindly ensure that your banking information submitted in i-Get In Touch is correct and up-to-date.
Download e-Statements
1. e-Statement
It is an electronic document that is issued to a Takaful certificate with annual statement which will commence on 01st February 2019 (“Commencement Date”). With effect from the Commencement Date, you will no longer be receiving the printed copy of your statement from us. You can now view and retrieve your statement at your own convenience online at i-Get In Touch.
I. Family Takaful Contribution Statement (FTCS)
II. Investment-Link (IL) Annual Statement
III. Participant Individual Account (PIA) Annual Statement
2. Technical problem / issues
You will receive an SMS/email notification to your registered mobile number/email address when your e-Statement is updated and available in i-Get In Touch.
Yes, you can update your email address by following the guide here or follow the path below: i-Get In Touch > My Account > View Profile
You can also update your email address by download the ‘Request for Alteration in Personal Details Form’ (PSF01A)here and submit to your nearest branch or email to i-greatcare@greateasterntakaful.com.
You can access your e-statements up to the last 5 years under: My Portfolio> e-Document.
All e-Statements are in PDF format (Portable Document File) readable using Adobe Acrobat Reader (version 5 and above).
You can login and view the e-statement immediately.
No, since the e-statements are readily available in i-Get In Touch. You can login at any time to download and print your e-statement at your own convenience.
Please click here for the i-Get In Touch sign up guide.
View e-Certificate
1. e-Certificate
e-Certificate is digital way of storing certificate document that allows Certificate Owner to view and manage Takaful Certificate by logging into account in i-Get In Touch portal.
e-Certificate document is available for new application submissions effective from 17th September 2019.
Certificate Owner is able to view e-Certificate here by login in or signing up i-Great In Touch (IGIT).
Certificate Owner will receive SMS and email notification within 2 days from certificate’s inforce date when the e-Certificate document is ready in i-Get In Touch portal.
Note: If Certificate Owner did not receive any SMS and email after 2 days from certificate’s inforce date, please verify mobile phone number and email address entered during submission via MPOS or contact Customer Careline at 1 300 13 8338 for further advice.
Customer can submit Request for Contractual Changes (PSF01) Form by completing the ‘Others’ column to reprint the certificate document. Please take note for request on hardcopy, the current re-printing of certificate
document charges may apply.
The SMS/email is to notify customer that their certificate is in-forced and the e-Certificate document is ready in i-Get In Touch portal.
Example of the contents of the SMS and email sent to customer with e-Certificate document option are as follows:
Tick on Acknowledge check box to acknowledge receipt of the e-Certificate Document
Click Continue for confirmation page will be displayed
Click on My Portfolio Menu bar
Select e-Document tab
Select on e-Certificate Document
Select the available certificate number from dropdown list
Click under Actions icon to download copy of e-Certificate Document
OR
You can go to www.greateasterntakaful.com and follow the below path: i-Get In Touch Guide > Tutorial > How to view e-Certificate
With the launch of the GETCare App with effect from 22nd June 2020, certificate holders who have medical rider/ plan with Great Eastern Takaful are able to view and screenshot their e-Medical cards via “GETCare” App.
4. Reminder to acknowledge the e-Certificate document
Yes, customer will receive the following reminders:
SMS and email on the 14th and 30th or 45 day after the 1st notification
SMS and email will be sent out on the 75th after 60 days of the 1st notification to inform customer on the free-look period expiry.
Please download your e-Certificate Document and tick on declaration to confirm e-Certificate had been acknowledged.
e-Certificate document acknowledgement page will be removed after 60 days.
5. e-Certificate document cancellation
Within 15 days after this certificate has been received by you, you are allowed to cancel the certificate by notifying the Takaful Operator. We shall then immediately refund any contribution that had been paid for this certificate and cancel this certificate contract.
Free-look period will commence 15th day from the certificate acknowledgement date. e-Certificates which remained unacknowledged on the 60th day from the e-Certificate issued date will be auto updated with acknowledgement date and certificate deemed acknowledged by IGIT. The free-look period will expire on the 15th day of acknowledgement date and free-look expired reminder notification will be sent on the 75th day to inform customer on the free-look period expiry.
Certificate Alteration
1. Service request
Please refer to the list of guides. Next, please select “Certificate Alteration Guide”.
Types of service request provided are:
Personal Profile Update
Appointment of Nominee
Investment Fund Switching
Change of Contribution Method and Frequency
Direct Credit Facility Request
Certificate Alteration - CS Form Upload - new function
Yes. You may repeat the process by go to “My Form Submission” at dashboard > click on “Cert Alteration” and select the same certificate number.
Yes. You may repeat the process by go to “My Form Submission” at dashboard > click on “Cert Alteration” and select the other certificate number you want to proceed.
Yes. It is to ensure a smooth payout transaction.
You can appoint anyone as your witness, with the following criteria:
Witness must be 18 years old and above
Witness must be of sound mental health
Witness must not be the Beneficiary nor the Executor
2. Document upload
The maximum size of total upload files is 25MB.
Yes, you can upload documents in PDF, PNG, JPG, JPEG or BMP format.
You can go to “My Form Submission” at dashboard, click on “Submission Checklist” and choose “Certificate Alteration”.
We highly encourage you to submit service request through iGIT. The forms submission can be accessed quickly, online! No more cases of forms lost in transit. You will be able to view your submission status within 30 – 45 minutes in iGIT. Let’s go green.
Yes. Company will issue rejection letter to inform customer. There will be an email and SMS to inform customer to log in to iGIT to view the rejection letter.
3. Service request status
Go to “My Form Submission” and click “Track and Trace” to check the service request status.
Processing period is up to five (5) working days.
Yes. There will be an email & SMS notification to inform customer to log in to iGIT to view the service request letter.
Yes, only certificate owner can submit claim since only certificate owner can get into i-Get In Touch.
You can appoint anyone as your witness, with the following criteria:
Witness must be 18 years old and above
Witness must be of sound mental health
Witness must not be the Beneficiary nor the Executor
There are a few reasons why claim was rejected such as insufficient supporting document. You may check the reason in “Track and Trace“ and follow the advise accordingly.
Required documents are depending on claim type selected by user. Customer will be advised throughout the journey.
The maximum size of total upload files is 25MB.
Yes, you can upload documents in PDF, PNG, JPG, JPEG or BMP format.
You can go to “My Form Submission” at dashboard > click on “submission checklist” and choose “Claims”.
Please refer to the list of guides for Claim – Additional Document guide. However, this feature only available once your initial request has been validated by our processor.
Yes. You may refer to “Claim – Additional Document” guide if you are required to upload additional supporting document.
3. Claim status
You may go to “My Form Submission” and click “Track and Trace” to check the claim status.
It can indicate any of the following status :
Approved
Declined
Withdrawn
4. Technical problem
In case of the certificate owner, you can check at account information and ensure your mobile number is updated. However, if the witness does not receive OTP number, you might need to recheck the declaration section to ensure the witness’s phone number is correct. Then, you can click on request one-time password box.
You can request the OTP number by click the request one-time password box.
View Claim Status
1. View claim status
View Claim Status is a new enhancement in customer portal whereby you can check the status of your submitted claim through i-Get In Touch.
Yes, the status will be provided for each claim submitted.
The status for the claim that available in i-Get In Touch is Recent, Active and Closed.
2. Requirement to view claim status
Customer need to have:
Great ID
Claim submitted for Individual Takaful Plan as well as Employee Benefit Claims
List of claims submitted for certificate where Great ID is the Certificate Owner
3. Step-by-step to view claim status
You can look for the ‘How to View Claim Status’ tutorial here or follow the path below: Login IGIT > My Claim > Claim overview > View
4. Technical issues / problem
There will be no notification in IGIT upon claim status update. However, client will still receive SMS through mobile number once claim status is updated.
Record for settled claims are only showing up to 1 year from notification date.
This might be due to our system downtime. The information shall be available once system is back online.
There will be three buttons under the claims overview which are Recent, Active and Closed. Refer the details as follows:
5. Glossary
Item
Screen
Description
Recent
Claims Overview
Upon clicking, to display the list of claim where submission/reported/notification within the last 30 days.
Active
Claims Overview
Upon clicking, to display the active (Claim in Progress) claim list
Closed
Claims Overview
Upon clicking, to display the closed (Admit, repudiate, withdrawn) claim list
Submission/Reported
Date
Claims Overview
Date of claim notified to Great Eastern Takaful
Event Date
Claims Overview
Date of claim event such as date of hospital admission, date of accident or date of death
Claims Reference No
Claims Overview
Unique number of claim submission
Certificate No
Claims Overview
Unique number of your Takaful Certificate
Product Name
Claims Overview
List of claim benefit plan and riders
Claim Status
Claims Overview
Claim Status defines what stage your claim is in at a given time.
In i-Get In Touch, we have 2 claim status as below:
Active = Claim in Progress
Closed = Claim Settled/Closed
Action
Claims Overview
Contain hyperlink to view claim details.
Upon clicking, routes user to Claim Details Page where user able to view claim details.
Claim No.
Claim Details
Unique number of claim submission
Alternative Claim No
Claim Details
Unique number of Guaranteed Letter Number (Medical Claim specific)
Claim Type
Claim Details
Claim type defines type of Takaful coverage. In i-Get In Touch, list of claim type as below:
Accident
Critical Illness
Death
Medical
Hospitalization
Total Permanent Disability
Detailed Claim Status
Claim Details
Detailed claim status defines your claim status at a given time.
Claim In Progress : Assessment of claim is in progress
Admit : settlement benefits made using a Claim Form found to be valid by and in an amount approved by the Settlement Administrator
Repudiate : rejection of the request for claim
Withdrawn : withdrawal or cancellation of claim by claimant
Event Person Name
Claim Details
Name of Person Covered
Status Date
Claim Details
Date of last claim status update
Notification Date
Claim Details
Date of claim notified to Great Eastern Takaful
Event Date
Claim Details
Date of claim event such as date of hospital admission, date of accident or date of death
Pending Document Listing
Claim Details
List of claim supporting requested by GE entity to claimant
Payment Status
Claim Details
Defines the payment status at a given time.
Paid
Partially Paid
Unpaid
Payment Method
Claim Details
Defines the payment method at a given time.
GIRO (bank account transfer)
Cheque
Payment Date
Claim Details
Date of claim settlement successfully paid to payee
Incurred Amount
Claim Details
Amount of funds set aside for a claim is the sum of the expected settlement amount and any expenses incurred during claim settlement
GL Description
Claim Details
To indicate that this claim is cashless facility claim (Guaranteed Letter). Default value will be shown is 'PAYMENT TO HOSPITAL/CLINIC' if claim is provider/guaranteed letter claim.
